General Terms and Conditions of Sale of Marion Heinrich GmbH
These general terms and conditions of sale of the fashion house Marion Heinrich GmbH apply to the purchase of goods in Marion Heinrich boutiques. They are subject to German law.
1. Personal Application
All sales take place in the retail trade and are exclusively intended for personal use. The fashion house Marion Heinrich GmbH therefore reserves the right to limit the number of items purchased per customer. Under no circumstances may the items sold be resold first-hand as new products, irrespective of the distribution channel.
2. Return and refund a policy
The fashion house Marion Heinrich GmbH issues an invoice for all sales. Duplicate invoices will not be issued. Goods can be returned within a period of fourteen (14) days from the date of purchase upon presentation of the invoice. Please send an email to request your return to: email@example.com including your order reference number, the item number(s) to be returned, and the reason for your return. The shipping cost of returning good(s) to the Marion Heinrich warehouse for a refund, is not covered or reimbursed by us. You will be responsible for the shipping costs. A prerequisite for the return is that the goods are returned in perfect condition, have neither been used nor have any changes been made. All returned goods should be in their original packaging with all tags attached. The customer’s claims for defects under the statutory provisions remain unaffected. If all the above return requirements are met, the refund will be made upon reception of the returned good(s).
3. Down payment
Special orders, advance orders or size adjustments will only be accepted if the customer makes a down payment. If the fashion house Marion Heinrich GmbH informs the customer about the availability of the item(s), the customer is obliged to collect the item(s) within a period of two months and to pay in full. If the customer does not comply, Modehaus Marion Heinrich GmbH reserves the right to withdraw from the contract in accordance with the statutory provisions. In the event of withdrawal, Modehaus Marion Heinrich GmbH is entitled to retain the down payment as reimbursement of expenses. In the event that the actual expenses of Modehaus Marion Heinrich GmbH in this case are lower than the down payment, Modehaus Marion Heinrich GmbH will refund the difference to the customer. If a delivery is not possible due to the fault of Modehaus Marion Heinrich GmbH, the deposit will be refunded to the customer in full.
4. Intellectual Property
All “Modehaus Marion Heinrich GmbH” brands which are affixed to or attached to the goods, the goods accessories and/or the packaging of the goods, as well as all industrial property rights, copyrights, rights of use or other rights which exist with regard to the goods, the goods accessories, the packaging of the goods or with regard to the design or presentation of the aforementioned products, are and remain the property of Modehaus Marion Heinrich GmbH. In particular, the customer may not copy, reproduce the goods protected by the aforementioned rights, the accessories and/or the packaging of the goods in whole or in part, or offer copied or reproduced goods, accessories or packaging, if intended for commercial use or if it is not exclusively for private purposes. The customer is not entitled to use the trademarks or designs of Modehaus Marion Heinrich GmbH in business transactions. Modehaus Marion Heinrich GmbH expressly reserves the right to take legal action – whether under criminal or civil law.