RETURN AND REFUND POLICY
The fashion house Marion Heinrich GmbH issues an invoice for all sales. Duplicate invoices will not be issued. Items can be returned within a period of fourteen (14) days from the date of purchase upon presentation of the invoice. You must request a return by email within 14 days of receiving your order. The items must be in original condition with the original packaging and all tags attached. Any items that appear to have been worn, washed or altered in any way will be refused. We don’t accept returned items that show makeup stains or smell of perfume. Purchased items on sale can be also returned and refunded. Marion Heinrich GmbH will not take responsibility for damage that occurs during the return process. Please ensure that the goods are well protected when returned to us.
If you wish to return an item and have met the above return policy requirements, you must notify us by email within 14 days of delivery. Please, send your email request for a return to:
-Item to return and product number
-Reason for your return
You will then receive a confirmation email. Please insert the completed return forms with the item(s) you wish to return in the original packaging and send the package to Marion Heinrich Store in Munich at the following address:
Marion Heinrich GmbH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If all the above return requirements are met, the refund will be made upon receipt of the returned item(s). Your refund can only be credited back using the original form of payment. We will send you an email once our team has processed your refund.
If you wish to revoke your contractual declaration, there are two options:
- DECLARATION OF REVOCATION BY RETURN SHIPMENT
Simply return your items back to us within 14 days of delivery and we will cancel your order.
- REVOCATION EXPLANATION IN WRITING OR BY TELEPHONE
Notify us of your cancellation by email, by post or by telephone within 14 days after delivery. We recommend that you use our sample form below for this purpose. Please make sure to return the goods within 14 days.
Marion Heinrich GmbH
Telephone: +49 (0) 89 29 25 26
I hereby revoke the contract concluded by me for the purchase of the following items:
Item(s) / item number(s) …
Ordered on …
Received on …
Name of the consumer …
Address of the consumer …
Signature of the consumer (only when notified on paper) …